Frequently asked questions
Order and delivery
Order Inquiry
After completing the order, please click on the order inquiry and log in with the email address you left when placing the order to see the order information.
Shipping times and costs
Ships within 1-3 days after payment is completed. Convenience store delivery is 60 yuan, Black Cat home delivery is 150 yuan
Order Modification and Cancellation
Orders are prepared quickly, so we cannot guarantee that we will be able to contact you in time to make changes or cancellations.
Once an order has been processed, no changes or cancellations can be made, however, please feel free to contact our Customer Service Team at info@copperfolks.com and we will do our best to accommodate your request.
Exchanges and Returns
Return and Exchange Policy
You have a seven-day cooling-off period (including holidays) starting from the day after you receive the product.
To return or exchange, please email info@copperfolks.com and we will provide you with the return address.
Send the order to the return address we provide with the tracking number and once it has been received and inspected in good condition, we will refund or exchange it.
Please note that in order for an exchange or return to be accepted, the product must be intact, show no signs of use, and in its respective box, in the same condition you received it. Please include a note with the package: indicate return or exchange (which model you want) / full name / order number.
*Please keep in mind that unless the return or exchange is due to manufacturing reasons or an error on our part, the return costs will be borne by the customer.
Refund
If you use bank/ATM transfer, you must provide the correct remittance account number to facilitate the refund procedure. If it is not a First Bank account, an inter-bank handling fee of 15 yuan will be incurred, which will be deducted from the refund amount.
Payment and Security
Payment Methods
1. PayPal (for international orders only)
Please note that PayPal is only available for accounts registered outside of Taiwan.
2. Payment by bank transfer We offer the option of payment by bank transfer. After payment is confirmed, we will continue to process your order.